Frequently Asked Questions

You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.

An eSIM serves as a virtual SIM card, enabling you to set up a mobile plan from your provider without the need for a physical nano-SIM.

Initiating your eSIM activation involves three straightforward steps: 1) Pick your destination 2) Opt for a data package 3) Scan the QR code using your phone.

While a physical SIM is a tiny chip that you insert into your device, an eSIM functions as a digital SIM card that facilitates the activation of a cellular plan from your carrier without requiring a physical nano-SIM.

Check out our designated page for supported devices to confirm if your phone is compatible with eSIM technology.

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.

Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.

Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.